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ITSM Academy

Workshops / Interactive Sessions

Classes listed below with a  are currently available in our Public, open enrollment classes. Register Today!

Our full catalog of certification courses, workshops, clinics and hands-on facilitation is available for onsite delivery. Those only available as onsite, don't have the button. For pricing and information re: our onsite delivery, please Contact Us.  

  • ITSM for DevOps Course

    ITSM for DevOps - Drilldown Course $895.00

    **AUGUST 1st CLASS IS GUARANTEED TO RUN!** This sixteen (16) hour course describes how to accelerate and modernize your IT service management (ITSM) processes in support of DevOps. Let’s face it, ITSM processes have...

  • XLA Cards

    The Essence of eXperience (XLA) Workshop

    Essence of eXperience Experience Level Agreements (XLAs) are the foundation of a fresh and optimistic approach to managing the business of technology. The Essence of eXperience Workshop immerses attendees in...

  • Value Stream Mapping (VSM) for DevOps

    Value Stream Mapping (VSM) for DevOps - Drilldown Course

    "Every successful DevOps transformation starts with a Value Stream”. ~ Jez Humble, coauthor of The DevOps Handbook, Lean Enterprise, and the Jolt Award-winning Continuous Delivery. "DevOps is...

  • ITIL Executive Briefing Training

    ITIL 4 Executive Briefing

    Services are the main way that organizations create value for themselves and their customers. Almost all services today are IT-enabled, which means there is tremendous benefit for organizations in creating, expanding and...

  • Value Stream Mapping Overview

    Value Stream Mapping Overview

    Value Stream Mapping Overview When there is demand, there is a value stream. A value stream is the sequence of activities required to design, produce and deliver a specific product or service. How can IT organizations...