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ITSM Academy

Whitepapers

ITSM Professor

 

Our blog is updated weekly, please search ITSM PROFESSOR BLOG for the most up-to-date content.

Published Date White Paper Download
September 2020 What is SRE? PDF
August 2020 What is Continuous Testing? PDF
July 2020 What is DevOps? PDF
May 2020 What is ITIL 4 High Velocity IT (HVIT)? PDF
January 2020 What is Essence of eXperience? PDF
December 2019 What is Agile Service Management? PDF
October 2019 What is DevOps? PDF
August 2019 What is Lean? PDF
February 2019 What is ITIL 4? PDF
January 2019 ITIL 4 Qualification Scheme & Role-Based Training Matrix PDF
December 2018 What is ITIL 3/2011? PDF
June 2018 Exam Taking Tips - InfoGraph PDF
August 2017 Personal Action Plan - Worksheet PDF
January 2016 ITIL 2011 Qualification Scheme & Role-Based Training Matrix PDF
July 2015 DevOps The Basics PDF
June 2015 AXELOS ITSM Importance of ITIL PDF
June 2015 AXELOS ITSM Academy ITIL Value Graphics PDF
March 2015 The Agile Service Management Guide  PDF
April 2014 CPDEs In Action PDF
April 2014 ITIL Experts in Action PDF
October 2013 ITSM Academy Metrics Monster PDF
July 2013 ITSM Process Design and Improvement: The Basics PDF
May 2013 Introduction to SCRUM PDF
January 2009 A Case for ITIL Return on Investment (ROI) Whitepaper PDF