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ITSM Academy

What is CPDE?

 ...What is CPDE?

Based on The ITSM Process Design Guide: Developing, Reengineering, andClick to read about CPDE Improving IT Service Management, the CPDE certification recognizes the important role that a skilled process design engineer plays within an organization. Rather than reinventing the wheel, a CPDE is able to use proven practices to quickly achieve a comprehensive understanding of an organization’s IT service management capabilities, level of maturity and improvement opportunities. To speed up the design, improvement and implementation of IT service management processes, a skilled CPDE is also able to leverage and adapt available IT service management, process maturity and quality management frameworks and standards.

Want to see what CPDE can do for your organization? CPDE in Action by industry.

To see more about the CPDE course click here.
Read More about CPDE in the Whitepaper below

Real Love

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"The quality of the instruction and interaction in my virtual class was fantastic. The virtual environment ended up being so convenient, such a cost and time savings, that even if this class had been offered next door to me, I would have elected virtual. I will definitely recommend ITSM Academy to others." ~ Leslie K., Internet Based Company

"ITSM Academy has been a great partner from both quality of product and consistency of delivery. We can count on them." ~ Marc T., CEO, Mid-Western Consulting Company, Content Partner

"I received the test results this morning and was ecstatic and relieved! Thanks so much for the great hospitality and learning environment. I will certainly keep ITSM Academy in mind when I get an opportunity to take another course." ~ Ricky P., US Military, Public Learner

“Thanks for an awesome class! I have passed my test and am now ready for MALC.” ~ Mike M., Consultant, Leading ITSM Software Provider, Public Learner

"This was the best class I have ever attended. The instructor was great and the folks we worked with to schedule the class were all super friendly and professional. I can't wait to bring ITSM Academy back on site." ~ Randi P., Fortune 500 Financial Organization, Corporate Class Sponsor

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