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ITSM Academy

What is...

Want to learn more about a framework or process? Check out the facts here:

DevOps   ITIL® 
DevOps is a cultural and professional movement that stresses communication, collaboration and integration between software developers and IT operations professionals. Read More Here.   ITIL (formerly the IT Infrastructure Library®) is the most widely adopted framework for IT Service Management (ITSM) in the world. Read more here. ... about both ITIL 3/2011 and ITIL 4 
Agile Service Management   Process Design
Agile Service Management (Agile SM) ensures that ITSM processes reflect Agile values and are designed with “just enough” control. Read more here.   These courses are designed to teach you how to define, adapt, and engineer new processes, as well as reengineer old ones, to fit the requirements of your organization. Read more about CPDE here.

These templates allow you to break down and manage your process improvement efforts. Please choose the template you would like to view:

   ITSM Process Design Templates Document Control Sheet ROI Calculator Sample ITSM KPIs
    Communication Plan Template Process Definition Document Sample Implementation Plan Training Plan


Complimentary Virtual Training - Hour Long "Lunch & Learns"

Let us provide you and a team of 4+ with a complimentary virtual session... just like in our webinars, there is no selling; just pure knowledge-share.