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ITSM Academy

What is ITIL®?

ITIL® (formerly the IT Infrastructure Library®) is the most widely adopted framework for IT service management in the world. Simply put, ITIL is a set of books and online resources that provide best practice guidance organizations can use to: 

• Develop the organizational capabilities for enabling value to customers in the form of services 
• The systems, practices, processes and technologies needed to support and continually improve those services

What is ITIL 4       What is ITIL 3 

 ITIL 4 Updates

HELP US NAVIGATE... Click Here for 1 question survey re: ITIL 4 Courses.  Click Here for survey re: ITIL 3 Courses
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"ITSM Academy has been a great partner from both quality of product and consistency of delivery. We can count on them." ~ Marc T., CEO, Mid-Western Consulting Company, Content Partner

"I received the test results this morning and was ecstatic and relieved! Thanks so much for the great hospitality and learning environment. I will certainly keep ITSM Academy in mind when I get an opportunity to take another course." ~ Ricky P., US Military, Public Learner

“Thanks for an awesome class! I have passed my test and am now ready for MALC.” ~ Mike M., Consultant, Leading ITSM Software Provider, Public Learner

"This was the best class I have ever attended. The instructor was great and the folks we worked with to schedule the class were all super friendly and professional. I can't wait to bring ITSM Academy back on site." ~ Randi P., Fortune 500 Financial Organization, Corporate Class Sponsor

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