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ITSM Academy

What is ITIL 4

ITIL 4 is here!

We are #InTheKnow and #ReadyToGo 

Let us be your guides from ITIL v3 to ITIL 4

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ITIL4 Certification Scheme

Download ITIL 4 Training Catalog  or What is ITIL 4 Whitepaper

Hang it on your wall!  ITIL Guiding Principles (.pdf)

ITIL 4 eBook



 ...What is ITIL?

ITIL is the most widely adopted framework for IT service management (ITSM) in the world. Simply put, ITIL is a set of books that provide best practice guidance to service providers on:
• The provision of quality IT services
• The processes, functions and capabilities needed to support those services

To see ITIL courses, take a look at the ITIL Campus at ITSM Academy here.  Download ITIL 4 Training Catalog.itil-ato-logo-350.png

Read More about ITIL in the Whitepaper below


ITIL 4 Updates