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ITSM Academy

The Evolution and Future State of the Service Management Office

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Presenter: Jeff Jensen, ITIL Expert, PMP, CPDE, DevOps Leader

With the continued adoption of best practice frameworks and new ways of working (including Agile, DevOps, Lean, and now ITIL 4), the purpose, scope, and objectives of the Service Management Office need to evolve. In the August webinar, Jeff Jensen will examine the current state of the SMO and will share some thoughts and recommendations on how it should evolve to meet the needs of our Digital and IT Transformations and provide additional value to organizations as they continue on their improvement journey.

  • Service
  • Management
  • Office
  • SMO
  • ITIL
  • Digital
  • Transformation
  • Jeff
  • Jensen