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ITSM Academy

How to improve Customer and Employee Experience with IT Service Management

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Presenter: Chris Gallacher, Principal Consultant, Forrester Research - Complimentary Webinar

How to improve Customer and Employee Experience with IT Service Management

How to improve Customer and Employee Experience with ITSM

Please join us as Chris Gallacher provides the latest insights on how to assess and mature your IT services and capabilities by adopting industry best practices to enhance your Customer’s Experience by evaluating and addressing your Employee’s Experience.

  • Download the slide deck
  • The recording of the session will be available post webinar

Motivated by the ideas presented? Print a Personal Action Plan to capture them.

  • Customer
  • Employee
  • Experience
  • ITSM
  • ITSM Academy
  • Chris Gallacher
  • Webinar