Account Navigation

Account Navigation

Currency - All prices are in AUD

Currency - All prices are in AUD
 Loading... Please wait...
  • Call us at 1-954-491-3442 or Chat below
  • My Account
ITSM Academy

Webinar Archives

An Introduction to SIAM

Posted by on

An Introduction to SIAM

Complimentary Webinar

Presenters: Liz Gallacher, Director and Helen Morris, Director of Helix Service Management Services

Register Today

Service Integration and Management (SIAM) has long been used “across the pond” to help organizations manage multiple service suppliers, integrating them to provide a single business-facing IT organization. 

Here in the US, we are seeing organizations and the US government, take a real interest in SIAM. Join us for this intro to SIAM by our UK friends and thought leaders, Helen Morris and Liz Gallacher.

  • The slide deck will be available the morning of the webinar
  • The recording of the session will be available post webinar

Motivated by the ideas presented? Print a Personal Action Plan to capture them.

  • ITSM
  • ITSM Academy
  • IT Service Management
  • SIAM
  • Service
  • Integration
  • Management
  • Service Integration and Management
  • Liz Gallacher
  • Helen Morris
  • Webinar

The Metrics Of Shift Left

Complimentary Webinar Presenter: Jeff Rumburg, Managing Partner, MetricNetOrganizations that haven’t spent a great deal of time shifting left—that is, moving tickets from desktop support to Level 1 service desk, or from Level 1 service desk to Level 0 self-help—are missing out on a significant cost-reduction strategy. Recent MetricNet benchmarks show that 18% of all tickets resolved by [...]

Read More »

State of ITSM and... 2021

Complimentary Webinar Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy To say that 2020 was a challenging year would be an understatement. As enterprises accelerate their digital business initiatives in the wake of COVID-19, and gear up for (fingers crossed) growth in 2021, IT organizations have a tremendous opportunity to leverage lessons learned and forge a new [...]

Read More »

An Actionable Approach to Driving Stakeholder Value

Presenter: Rae Ann Bruno, President, Business Solutions Training - Complimentary Webinar ITIL v4’s Driving Stakeholder Value (DSV) certification takes a more direct approach to IT becoming a business partner that co-creates value. It covers the customer journey, touchpoints, interactions and so much more. DSV lays the foundation and can influence leaders to create an experience-focused culture. Yet, to make this a [...]

Read More »

A Seat at the Table

Complimentary Webinar Presenters: - Donna Knapp, Curriculum Development Manager, ITSM Academy - Mark Blanke, CEO, OwlPoint - Fred Silva, Director - Digital Solutions Delivery, SAIC - Paul Edmisten, CIO, Tivity Health Join our Subject Matter Experts and 2 Sr. Level Practitioners, discussing the realities of ITIL 4 and ITSM in the modern workplace. Be in “the room where it happens”. Here is [...]

Read More »

ITIL 4® Direct, Plan & Improve - Ask Me Anything with Lou Hunnebeck and Donna Knapp

Presenters: Lou Hunnebeck, Principal Advisor, DXC Technology & Donna Knapp, Curriculum Development Manager, ITSM Academy - Complimentary Webinar ITIL 4® Direct, Plan & Improve - Ask Me Anything  What’s the real difference between high-performing and low-performing organizations? The ability to continuously improve. Join Lou Hunnebeck, lead editor of ITIL® 4: Direct, Plan and Improve and Donna Knapp, [...]

Read More »

SRE Roundtable with 4 DevOps Ambassadors

Presenter: SRE Roundtable with 4 DevOps Ambassadors - Complimentary Webinar A roundtable conversation about Site Reliability Engineering (SRE). Please join us as four of the DevOps Institute's Ambassadors discuss SRE. DevOps and SRE (and a little history of Google and SRE) - Helen Beal  SRE and ITIL - Donna Knapp Benefits of SRE - Craig Pearson SRE and Security - Niladri [...]

Read More »

How to improve Customer and Employee Experience with IT Service Management

Presenter: Chris Gallacher, Principal Consultant, Forrester Research - Complimentary Webinar How to improve Customer and Employee Experience with ITSM Please join us as Chris Gallacher provides the latest insights on how to assess and mature your IT services and capabilities by adopting industry best practices to enhance your Customer’s Experience by evaluating and addressing your Employee’s Experience. Download [...]

Read More »

ITIL® 4 DSV - Drive Stakeholder Value

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy - Complimentary Webinar How to Create a Great Customer Experience A key activity in the ITIL 4 service value chain is 'engage'. One reason why this activity is particularly important is that it represents the start of the customer journey. The most successful organizations understand and master the customer [...]

Read More »

ITIL® 4 HVIT - High Velocity IT

Presenter: Donna Knapp, Curriculum Development Manager, ITSM Academy- Complimentary Webinar Digital has changed everything! It has enabled organizations to introduce new business models and to significantly change how they do business. Most importantly, it has changed expectations regarding the development, delivery, and use of digital technologies. Speed is crucial, but not at the expense of quality [...]

Read More »