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ITSM Academy

Webinar Archives

Change Control in ITIL4: So Much More Than a New Name

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Presenter: Greg Sanker, CIO, Author, speaker, and practitioner with over 30 years of global IT experience

Register for Webinar!

Every organization makes changes on a daily basis, and every change has the potential to go wrong and potentially do great harm to the business. How do you balance the need to manage risk, without slowing everything to a grinding halt to go to CAB?

Thankfully, ITIL4 has some great news, and this webinar will get you up to speed on Change Control.

What’s in it for you?

Join if you:  

  • Want to know what’s new in ITIL4 Change Control
  • Have an unpopular CAB
  • Need help doing change management in a DevOps world

Far more than a new name for the same old thing, Change Control helps you manage changes at the speed of business.

Motivated by the ideas presented?  Print a  Personal Action Plan to capture them!

  • Download the slide deck
  • The recording of the session will be available post webinar
  • Greg Sanker
  • ITIL4
  • ITIL 4
  • Change Control
  • CAB

Introducing “The V*A*L*U*E Formula: Do more with less and reduce stress"

Presenter: Ken Wendle,  Author, speaker, consultant and instructor  A common thread shared by almost every best practice or methodology – from ITIL to Lean to DevOps - is VALUE. Understanding, focusing on and improving our value ultimately is the most important thing any organization can do.  The V*A*L*U*E Formula - an exciting new book by Ken Wendle [...]

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The Anatomy of XLA: eXperience Level Agreements

Presenter: Alan Nance, FISM, Managing Partner CitrusCollab LLLP ... thought leader, innovator, creative disruptor. Service Management exists to guarantee a valuable experience to customers and colleagues. Despite years of implementing best practices, the reputation of most technology departments is below par in the eyes of business leaders. 90% of CEOs feel they aren’t meeting their customer needs. 85% of [...]

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DJ Schleen: DevSecOps - Blue is the new Green

Presenter: DJ Schleen, DevSecOps Evangelist and Security Architect, CVS Heath  You wouldn’t make changes in a production environment without testing first, so why make changes to a production pipeline and risk breaking the CI/CD process? This talk will introduce the concept of Blue/Green *pipelines* to optimize flow and continuously experiment with security toolsets without interrupting critical DevSecOps [...]

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Mapping your Journey to ITIL Island

Presenter: Mark Blanke, OwlPoint  Whether you are new to ITIL, Captains of ITIL 3 - or somewhere in between, this webinar is for you. Join us as Mark Blanke, President of OwlPoint, shares with us 5 practical steps to map where your organization is today and how to plan for your journey. Download the slide deck Listen to [...]

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More on ITIL 4. The Conversation Continues.

Presenter: Donna Knapp, ITSM Academy's Curriculum Development Manager / Author ITSM Academy was so excited to introduce ITIL 4 in our January webinar. We can tell our 300+ audience members were excited as well by the number of questions we did get to answer. Join us in February for an extended Q&A session and the latest [...]

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ITIL 4. The Next Evolution.

Presenter: Donna Knapp, ITSM Academy's Curriculum Development Manager / Author Join us for an introduction to ITIL 4. We’ll share – at a high level – key ITIL 4 concepts and how those concepts support the management of modern IT services. If your organization is leveraging agile, lean and DevOps practices, you will like what you [...]

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Ask Me Anything (AMA) - Lean Edition

CoPresenters: Mike Orzen, Lean Technologist / Author, Donna Knapp, Curriculum Development Manager / Author It’s been said that where there is demand there is a value stream. It seems you can’t visit an IT website these days without reading about the importance of value stream management. As Agile, Lean and DevOps practices accelerate our ability to satisfy [...]

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Innovate ITIL with DevOps

Presenter: Sean Mack, CEO, xOps  There is a prevalent myth that DevOps and IT Service Management (ITSM) and the IT Infrastructure Library (ITIL) are incompatible. However this supposition has very little basis. ITIL is a framework from which you can take or leave portions you like and, in fact, this framework provides many useful paradigms for DevOps [...]

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Modernizing Service Management Processes with Self Service Access

Presenter: Nick Schneider, Lean Consultant/Managing Partner, Sumplify Driven by a range of initiatives: DevOps, Digital Transformation, Modern Operations, etc - today Infrastructure and Operations organizations are experiencing growing pressure to modernize established IT Service Management (ITSM) processes and practices. The impetus is help streamline and accelerate software and service delivery to safely improve their organization’s speed, agility [...]

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