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ITSM Academy

Management Team & Timeline


content of the highest possible quality.

By 2005, we had developed in-house, all available ITIL Training, including Service Manager.

In 2006, we were recognized by the Project Management Institute (PMI) as a Global Registered Education Provider (R.E.P.), allowing our 

In 2003, ITSM Academy was established, based in Fort Lauderdale, Florida. We set our sites on developing "Americanized" ITIL training learners to earn Professional Development Units (PDUs). 

In 2007, the "new" ITIL Qualification Scheme was introduced and we became the first US organization to achieve Accreditation.  Again, we developed all of the courseware in-house, expanding the Courseware Licensing opportunities for our partners and clients. 

2012 - 2013 we rolled out our game based learning (GBL) GAME ON! An Interactive Learning Experience® and our Learner Portal -

In 2014, ITSM Academy expanded the educational framework to include Agile Service Management® and DevOps Foundation.  We were the first organization globally to become a Registered Education Provider (REP) of the DevOps Institute.  

In 2016, we introduced DevOps Campus and continued to roll out the DOI DevOps Practitioner Series of courses.

In 2017, we on-boarded more classes into our DevOps Campus including: ITSM For DevOps, DevOps Test Engineering (DTE), DevOps Leader (DOL), DevSecOps Engineering (DSOE) and Continuous Delivery Architect (CDA).

In 2018, we partnered with CitrusCollab, to deliver eXperience Level Agreement (XLA) training.  We will continue to build out this line, as more training becomes available.

2018/2019, we participated in ITIL 4 development and beta, delivering one of the first ITIL 4 foundation classes globally.  As AXELOS releases the rest of the ITIL 4 "certification scheme", ITSM Academy will remain on the forefront of ITIL training.

By now, you’ve likely researched more than one training provider. What makes ITSM Academy different? Why should you choose us?

“Our business values are founded in trust, loyalty, professionalism and long term relationships. We provide personalized solutions based on those same values and built on the foundation on our own experiences – as IT Professionals.” 

Sounds nice, but can we back that statement up?

We don’t need to. Our 100,000+ (and growing!) alumni do it for us. They are happy to talk about the quality and personalized services they receive from ITSM Academy. Please visit our testimonials page, or contact us for additional information.

Thanks for visiting ITSM Academy – we look forward to welcoming you into our learning community.



Lisa Schwartz, CoFounder and CEO

Read Lisa's Bio  |  Connect with Lisa




There is no traffic jam on the extra mile

~ Roger Staubach




ITSM Academy, Inc. is Minority Business Enterprise (MBE) certified, woman owned and operated.