The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace.
This 18-hour course adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders.
Prerequisites: ITIL 4 Foundation
Course Objectives: This course focuses on the alignment of digital business strategy with IT strategy. Attendees acquire an understanding of:
- How disruption from new technologies are impacting organizations in every industry
- How business leaders are responding
- How to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success
Course / Student Materials:
- Access to ITSM Academy's Learner Portal - my.itsmacademy.com - extends the classroom experience with online content and tools
- Digital learner manual (excellent post-class reference)
- Sample documents and templates
- Reference Cards
- Personal Action Plan
- Memory exercises, study aids and sample exams
- Instructor led education and exercise facilitation
- GAME ON! An Interactive Learning Experience®
- Participation in unique in-class assignments
- In-class exam preparation
- Exam voucher
Certification: Learners earn their ITIL Leader: Digital and IT Strategy
Instructors: As with all ITSM Academy training, our instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, trainers blend their real-life experiences into lively classroom discussion. Instructors for this course are ITIL Experts, Managing Professionals, and hold multiple ITIL, Agile, DevOps and ITSM industry certifications. They have successfully completed ITSM Academy's ITIL Leader Train-the-Trainer Program. Alumni complete class prepared to pass the exam, but more importantly, with a wealth of practical knowledge.
Project Management Institute (PMI) Professional Development Units: ITSM Academy is recognized by PMI as a Global R.E.P. Project Management Professionals earn 18 contact hours or PDUs upon completion of this course.
Classes Held In:
- Live, Virtual Classroom: Log in with the instructor and the other students - no travel!
- Available through our Courseware Licensing Program
- All ITSM Academy courses, including this one, can be presented at your location - Contact Us, or phone 954. 491. 3442 or use the chat below
Learners should only commit to classes they are prepared to attend. ITSM Academy Open Enrollment Class Terms and Conditions.