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ITSM Academy

ITSM Advisory

ITIL 4 Consulting Services

Our Consulting partner, OwlPoint, is the premier ITIL consultancy in the United States.  In addition to a full range of IT Service Management consulting services, they are leaders in ITIL 4 advice and consulting.  The following services are a few ways we can help you maximize the value of your organization, leveraging the modern version of ITIL.

ITIL 4 Readiness Assessment

The ITIL 4 Readiness Assessment provides a baseline of organizational maturity and preparation to adopt ITIL 4 Best Practices and performs a gap analysis between your current state and ideal state. Findings and recommendations include a roadmap charting the best path forward to maximize organizational value.

ITIL 4 Planning

Our ITIL 4 Planning service, helps you figure out the best approach for starting your ITIL 4 journey.  Have one of our expert ITIL consultants determine what is the best strategy for your organization based on your organization’s objectives, core strengths, current ITIL knowledge, and commitment for certain improvements.  We provide you a clear roadmap with defined ITIL 4 program objectives, project requirements, time-frames, and resource estimates to set you on a successful path of adoption.

Value Stream Mapping

Our Value Stream Mapping service is a facilitated workshop or series of workshops that aligns and engages business and IT stakeholders on shaping and managing demand, defining value and how it is co-created. Workshop objectives are to document and combine value chain activities that support the delivery of IT services.

ITIL 4 Design & Implementation

The Design and Implementation service examines the service delivery model, its outputs, and required actions by service owners. Our service is highly flexible, allowing our practitioners to educate and enable your staff to implement the action plan independently, work together, or do it on their behalf, allowing them to focus on other transformational priorities.

Contact Us to learn more and receive a quote. 


ITSM Academy is proud to partner with Sumplify to offer Self-Service Assessment services.

Driven by a range of initiatives: DevOps, Digital Transformation, Modern Operations, etc - today Infrastructure and Operations organizations are experiencing growing pressure to modernize established ITSM processes and practices. The impetus is help streamline and accelerate software and service delivery to safely improve their organization’s speed, agility and responsiveness to the market. This presentation provides real-world experiences and practical guidance on how to modernize key processes with Self-Service Access (SSA) to safely empower software developers with autonomy, feedback loops and visibility across the full Service Design Lifecycle.

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