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ITSM Academy

ITIL Specialist: Create Deliver and Support Course - Accredited

$2,250.00

ITIL Specialist: Create Deliver and Support Course - Accredited

$2,250.00
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Product Description

**1st COURSE DATE DECEMBER 10th - 13th**

Read more about the ITIL 4 Managing Professional modules and the ITIL 4 certification scheme here. Download ITIL 4 Training Catalog.

This 16-hour course is aimed at IT Service Management (ITSM) practitioners managing the operation of IT-enabled and digital products and services, and those responsible for the end-to-end delivery.

Read more about the ITIL 4 Managing Professional modules and the ITIL 4 certification scheme here.  

Prerequisites:  ITIL 4 Foundation

Course Objectives: This course covers the core service management activities and expands the current scope of ITIL to cover the creation of services. 

Attendees acquire an understanding of:

  • The integration of different value streams and activities to create, deliver and support IT-enabled products and services
  • Supporting practices, methods and tools
  • Service performance and service quality and improvement methods
  • How to continue to deliver innovative yet reliable tech-enabled services in an increasingly competitive market

Course / Student Materials:

  • Access to ITSM Academy's Learner Portal - my.itsmacademy.com - extends the classroom experience with online content and tools
    • Digital learner manual (excellent post-class reference)
    • Sample documents and templates
    • Reference Cards
    • Personal Action Plan
    • Memory exercises, study aids and sample exams
  • Instructor led education and exercise facilitation
  • GAME ON! An Interactive Learning Experience®
  • Participation in unique in-class assignments 
  • In-class exam preparation
  • Exam voucher 

Certification: Learners earn their ITIL Specialist: Create, Deliver and Support itil4-certification-scheme-itil-mp.png

Instructors:  As with all ITSM Academy training, our instructors have successful track records as IT professionals and bring that acumen into the classroom. Utilizing the highest quality content, trainers blend their real-life experiences into lively classroom discussion.  Instructors for this course are ITIL Experts, Managing Professionals, and hold multiple ITIL, Agile, DevOps and ITSM industry certifications.  They have successfully completed ITSM Academy's Managing Professional Train-the-Trainer Program.  Alumni complete class prepared to pass the exam, but more importantly, with a wealth of practical knowledge.

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Let's Go Green: Materials for this course are provided as downloadable soft copy files that can be viewed on a variety of devices. Attendees may print a hard copy of the files in whatever format best meets their needs, and can use the files under the ITSM Academy Terms of Use as indicated on the material.

Project Management Institute (PMI) Professional Development Units: ITSM Academy is recognized by PMI as a Global R.E.P. Project Management Professionals earn TBA contact hours or PDUs upon completion of this course.

Classes Held In:

Learners should only commit to classes they are prepared to attend.  ITSM Academy Open Enrollment Class Terms and Conditions

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